FAQ

Minimum time with Miracle Movers is 2 hours only. Any time after is pro-rated by quarter hour (30 minutes). The balance due will be determined by the actual number of hours required to complete your move.

The clock starts running once our movers arrive at your pick-up address, and the hourly rate continues through loading, transit to your destination, and unloading. The clock stops at your drop-off location once the truck is empty and all set-up tasks are completed.

Each of our trucks includes a set of basic tools for assembling/disassembling items such as beds, dresser mirrors, and dining room tables, and our movers are happy to assist in their use. However, if an item requires special knowledge or tools we cannot service it, nor do we guarantee assembly of any item(s) that are new and still in their original box. We reserve the right to refuse assembly of furniture that was not taken apart by our movers. Please note that we provide assembly/disassembly services as a courtesy; our movers are not specially trained for advanced assembly/disassembly and might not be able to provide this service for all items. Also, due to liability concerns, we cannot provide assembly or disassembly services for baby cribs, water beds, tanning beds, gas appliances, pool tables or pianos. If you have any questions regarding a specific furniture item please contact us.

CANCELLATION requests are accepted.
RESCHEDULE requests are subject to availability. The deposit is fully refundable if cancelled/rescheduled more than 3 days (72 hours) before the move date (for low-demand dates) and more than 5 days before the move date (for high-demand dates). We reserve the right to refuse and immediately cancel the move and retain the deposit in case of unsanitary environment within the household assigned for the move out or move in.

Yes – we can supply you with any packing materials you might need, including cardboard boxes, scotch tape, and bubble and shrink wrap, at reasonable prices. Please note that we only sell packing materials to customers hiring our movers. We also offer partial and full packing services on demand.

We wrap and cover all furniture with cushioned moving blankets, which are included in the base price.

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